Return & Warranty Policy
We have been building and selling specialty parts and kits since the 1980s. All of our products are custom-made for your specific year, make, and model. Once an order is placed, we allocate materials, machine time, and labor specifically for your vehicle.
Because of the custom nature of our products, all sales are final. We do not offer refunds.
If there is a manufacturing defect or if we made an error on your order, we will repair or replace the item at no charge. Our motto has always been simple: Make it right.
A Note About Past Communication Issues
A few years ago we experienced serious problems with order handling and returned calls. These issues were caused by an employee who was not properly processing orders or forwarding customer messages. That situation was fully resolved several years ago, and we have not had recurring problems of that nature since.
We take communication seriously. If you ever need an update or have a question about your order, please call or text us directly and leave a detailed message with your phone number. We will get back to you.
Warranty & Defects
Your TRM Locking Hub Kits come with a limited one-year warranty against manufacturing defects and workmanship.
The warranty does not cover damage caused by excessive use or abuse. Examples include:
- Leaving the hubs engaged for long periods
- Driving on dry pavement with the hubs locked in
- Lack of proper maintenance (regular greasing)
For all other parts and rebuilds, coverage is for manufacturing defects and workmanship.
If a true problem exists with the product, we will take care of it. All warranty claims require a Return Merchandise Authorization (RMA) number before anything is sent back. To request an RMA, call or text us at (817) 429-0105 or email info@therammaninc.com.